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Shipping Policy

For general enquiries, returns and exchanges please email us at: contactus@theplushclub.com

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@theplushclub.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To complete your return, we require a receipt or proof of purchase

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the goods you have purchased have faults when they are delivered to you, you should contact us via email within 15 days to arrange collection and return. In this instance, we will be responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods as paid by you will be refunded to you through the payment method used by you when purchasing the goods.

Wrong Order

If you receive goods which do not match those that you ordered, you should contact us via email within 15 days to arrange collection and return. In this instance, we are responsible for paying shipment costs. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Singapore Head Office Address:
VDV Living Pte Ltd
23 Dalvey Estate, 04-10, D'Dalvey, Singapore 259555

Customer care: +65 93842005 (Whatsapp) (9 AM - 6PM, Mon - Fri)